What Our
Clients
Dear Merit/ Rick
I cannot begin to tell you how very much I appreciate the effort you are putting into the evaluation of my website.
Your in-depth approach of evaluating and making detailed suggestions for each element of the site was exactly what I was looking for.
It is truly a pleasure to be working with you both. You have shown me that you have a clear understanding of the elegance and objectives I am striving for and that you know and have what it will take to get the job done.
Your a Powerful Team. I look forward to working with you on many projects for my company.
Our company had been struggling with I.T companies since we first started. The first company we went with got into the development phase and reported that they could not do what we needed to do. Second company built a broken site, third company, we just weren’t able to communicate with. We were desperate and found Digital Design Solutions in our search for company that could effectively assist us with our growth. The work they have done for us has been outstanding. We have nothing but praise and are looking forward to working with Merit and her crew as we grow and expand.
When we started our e-commerce operations back in 2002, we didn’t have a massive budget that is typically required at start up. After researching many solutions, we choose the “ShopSite” shopping cart application. While we understood it wasn’t necessarily a state of the art, dynamic, best in class solution, it did offer the basic fundamental features that would allow us to get started with our budget. We figured it would be a stop gap solution until we had enough income to purchase a class leading cart solution with all the bells and whistles we wanted.
Today, we now have three storefronts full of bells and whistles that have won numerous awards and have become top revenue generators. We owe much of that success to Digital Design Solutions and their competitive pricing which has persuaded us to remain loyal to the Shopsite platform. We continue to be a relatively lean operation, with emphasis on value and therefore still use Shopsite. Thanks to Digital Design Solutions, we now use what we like to call “Shopsite on steroids”.
Merit and her team of designers and programmers have not only offered countless troubleshooting assitance, but have also developed specific modules and programs that function in tandem with our own internal ERPs and CRMs. Our backorder rate has improved from 15% to less than 1% thanks to their Shopsite inventory solution. We’ve also been able to launch a truly world class e-commerce site using Shopsite and Design with Merit’s intuitive aesthetic skills via some very attractive templates that integrate many dynamic and rich media elements.
We’ve been able to rely on them for countless projects, and look forward to continuing our long standing relationship with them.
Working with Merit Lee on the redesign of our website has been a fantastic experience. My goals were to create a professional looking website and enhance our image while not spend a fortune to make that happen. Merit and her team accomplished all of that and exceeded my wildest expectations. From our initial conversation she understood exactly what we needed. Providing two design concepts for review she absolutely nailed it on the first one. From there the whole process was seamless to final implementation. Merit truly has a unique creative insight and the technical expertise for providing practical solutions for our needs.
Where are we today? Since the redesign web traffic to our site is up dramatically and sales have increased 38% over last year! For our next project I wouldn’t go anywhere else-she has a customer for life.
When I was referred to Merit in 2007, I was going through a difficult time finding a web designer that could deal with my complicated custom site. I had an existing e-commerce site since 2002, and Merit was instrumental in revising my website and integrating it with ShopSite. She and her programmers spent countless days in making the transition. It would have been easier starting from scratch, but we wanted to retain the existing “look and feel”, and provide a full checkout cart, something I didn’t have at the time.
I sell one-of-a-kind antiques. This is challenging to merit for a web designer, as my cart is unique compared to the average shopping cart, requiring different types of “bells and whistles” in dealing with inventory, shipping, etc. Merit and her programmers did a brilliant job in further customizing the site/cart, much of which was not offered by ShopSite. This was instrumental to my success.
Since the transition 1-1/2 years ago, my business has increased, and the simplicity of the cart has saved me much time and provided convenience to my customers. Merit is always there when you need her. She responds to my e-mails within a couple of hours or that same day. She is professional, thorough and extremely detail-oriented. When I first met Merit, I was immediately impressed with her excellent follow-up and the ability to understand the needs of her client. She is great explaining things in “lay person” terms, as opposed to technical lingo that many of us can’t follow. Additionally, I couldn’t be happier having Lexiconn as my server host. Having gone through 3 different hosts prior, Lexiconn is top-of-the-line. Superb and friendly customer service. And, to my knowledge, my site has never gone down. Merit and Lexiconn are a brilliant team and I would recommend them to anyone looking to launch a website or upgrade an existing one.
Creating a web site is a complicated and a daunting process at the very least, especially if the entire concept is new to you. I selected Digital Design Solutions based upon personal recommendations from others and after visiting samples of her sites. Further, I have directed many complicated artistic programs and I know how valuable accomplished, well trained and creative people can be a project.
Digital Design Solutions exemplifies this technical art form. In our case, we are selling something much greater than just architectural design. Through her efforts we were able to fully express the value and scope of our services which is the union of art and architecture. Her creative ideas and technical application produced a very exciting presentation of our services.
The second and extremely important phase of this marketing program is the placement of the site on the Web. Our confidence in Merit’s abilities is so high that we have placed total control of this aspect in her capable hands.
I highly recommend Digital Design Solutions for the design and subsequent applications of any challenging web site.
First of all thanks for the help with search engine optimization. We have seen a definite increase in online sales over the past 6 weeks (about 20 sales as opposed to 15 over the prior 6 months).
Thanks
During my tenure as the Marketing Director of Dynamic Net, Inc. I have had the opportunity to deal with many individuals of different backgrounds and talents. But I may say with no hyperbole that the most impressive of these many people has been Merit Lee.
Her unflagging professionalism, quick and incisive creativity and friendly can-do manner has made many of our major projects far easier and better developed than they would have been without her vital participation.
From print pieces to our web site redesign, from online invitations to graphics to much more, Merit has been integral to the success of the marketing program of this company, as I know she would be to your company.
Dynamic Net, Inc.
Helping companies do business on the Net
420 Park Road; Suite 201
Wyomissing PA 19610
Toll Free Voice: 1-888-887-6727
Merit has been our web host/designer for 16 years now. We could not survive without her. Anything we ask her to do, she does quickly and professionally. She not only keeps our web site up to date but has created numerous databases that has made our business much more streamlined and accessible. She has been a godsend!
Working with Merit has made launching and growing our web-based business a truly successful and enjoyable experience. Merit’s knowledge and expertise about e-commerce and web based business tools are valuable to our company and any company looking to improve their bottom line. Her innovative ideas and keen business acumen have resulted in an attractive and successful market place for our products and services.
Her superior service allows us to focus on managing our business instead of managing our website. Merit is a key member of our team and her service is pivotal to our success!
Digital Design Solutions has been closely involved in the exciting evolution of our website. We wanted to integrate e-commerce into our six-year-old largely positioning website, and add event registration along with purchase ability for our various publications. Our events varied from three-day forums, two-day meetings and day-long workshops, requiring not just variable pricing but also integration of the pricing with our Members and non-members.
Digital Design Solutions incorporated Shopsite into our website enabling our clients to join our firm at one of three available levels which were tied to various discounts for our events. Thus event registration had to be tied not only to members and non-members, but also reflect the correct pricing when a person registered for multiple events. This information was transferred to a dynamic database that had to be manageable from our firm’s administrative back office for ease of tracking and follow-up. There were other elements like attendance at evening functions and dinners that needed to be tracked.
Website visitors and clients were also offered the ability to purchase various publications online. Merit installed Authorize Net into our existing website format which allowed credit card processing, automatic acknowledgement of receipts and event registration.
We faced several constraints; our site was rather narrow considering all the new elements that had to be instituted. Then there was a budget we needed to keep in mind. Merit and her team worked assiduously to get the site up in record time, and although we had some growing pains, most of the registration was enabled, and tracking achieved. Since that initial event, registration for workshops and other special events has been implemented.
Merit and her team have been great to work with and have consistently demonstrated a responsive and refreshing “can do” attitude. Merit has strived to deliver quickly, even under time constraints. I have been impressed with her patience, her professional attitude and her willingness to listen and make changes.